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PRIVATE POLICY / TERMS OF USE

TERMS & CONDITIONS

Superface (“superface “, “we”, “our”, “us) is a trading name of The supeface company limited. We respect the privacy rights of our online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust.

The following information is provided by superface to enable our online visitors to be fully informed of our Privacy Policies. By visiting superfacestudio.com, you are accepting and consenting to the practices described in this Privacy Policy.

superface reserves the right to make changes to the Site or any part of the Terms and Conditions at any time. Please visit this page from time to time to check for any updates or changes to any part of the Terms of Use (including the said rules and policies and the Privacy Policy).


REGISTRATION


You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the Terms and Conditions prior to such registration or use, and they have approved of such registration or use by you on the terms of the Terms and Conditions. superface reserves the right to only accept orders from you if you are aged 18 or over.

We will never ask you for your account password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us at customercare@superfacestudio.com immediately.


ELIGIBILTY TO PURCHASE

In order to place orders with us, you must meet our conditions of eligibility:

  • Be aged 18 years of age or over
  • Be in possession of a valid credit/debit card issued by a licensed bank acceptable to PayPal, and credit card of Visa, Master, American Express through PayPal system for payment
  • Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.


PRODUCT DESCRIPTION

superface will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by superface is not as described.


PRICING

Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties applicable to your order depend on the shipping country of your order:

+ Hong Kong orders are not subject to taxes and duties.

+  Customers placing orders from countries out of Hong Kong served on a Delivery Duty Unpaid (DDU) basis will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier company, S.F. Express or SpeedPost EMS will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.


PAYMENT

We accept payments through PayPal , and credit card of Visa, Master, American Express through PayPal system for orders.

By placing an order using one of the above payment methods, you confirm that the Credit/Debit card(s) used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to superface, we will not be liable for any delay or non-delivery.

Payment will only be debited and cleared from your account once your order has been accepted and dispatched.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

INSURANCE AND DELIVERY

superface insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by superface, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. superface is not responsible for any delays caused by destination customs clearance processes.


ACCEPTANCE OF YOUR ORDER

superface reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

Your order will be accepted and the contract between you and superface will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

  • The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
  • We identify a pricing or product description error.
  • We are unable to obtain authorisation for payment.
  • You do not meet the eligibility criteria to purchase as set out in this Terms of Use.

Our Customer Service team will contact you as soon as possible if there are any problems with your order. In any case of dispute, the decision of superface shall be final.


SHIPPING AND COLLECTIONS

We endeavour to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. superface’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.

superface insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by superface. You also accept the associated transfer of responsibility in the same way.


RETURNS AND EXCHANGES

We are unable to accept return or exchange of any Merchandise. For more information, please email our Customer Care team via email customercare@superfacestudio.com

REFUNDS

Refunds will be made for the original purchase amount on presentation by the customer of the original invoice within 14 days of purchase for Defective Merchandise (see Return of Defective Merchandise), all refunds for online purchases will be made in the form of a superface cash dollars (“SC”) with validly of 6 months for next purchase.

Cash or credit card refunds are not available.

For overseas purchase (area outside Hong Kong), initial shipping, taxes and duties will not be refunded unless the Merchandise is defective in which case a full refund will be made subject to inspection and compliance with the policy under “Return of Defective Merchandise” below. Merchandise purchased with an SC will not be refunded or exchanged.

Any free promotional gift issued with the returned Merchandise must also be returned.


RETURN OF DEFECTIVE MERCHANDISE

customers should contact superface in respect of any Defective Merchandise immediately by emailing the Customer Care team at customercare@superfacestudio.com. Shipping, tax and duties’ costs on the Defective Merchandise will not be charged. superface reserves the right to request photographic support regarding Defective Merchandise before authorising a return.


PROMOTION CODE

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

PRIVATE & COOKIE POLICY

By visiting any websites owned and operated by us (including www.superfacestudio.com) (collectively, our  “Site” ) or providing us with your personal data via other means , you agree that we will collect, use and store your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of our Terms of Use. Respecting and protecting our customers’ privacy and personal data is important to superface co. ltd (collectively,  “we” or “us” ). This Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

Throughout this Privacy Policy, the term “personal data” means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.

We regularly review this Privacy Policy and may from time to time revise it by updating this page. By continuing to use our services after any amendments to this Privacy Policy, you are agreeing to this Privacy Policy as revised, so please do visit this page periodically for updates.

Quick links:

What Data do we collect from you and how?

superface collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by superface. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

What about Cookies?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

Website functionality cookies These cookies enable you to browse the website and use our features such as shopping bags and wish lists

Website analytics cookies We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as help us measure the effectiveness of our advertising campaigns.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.[Expandable text]

How your Data may be used, including anyone it might be shared with?

superface may use your Data for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your Data to fulfill and deliver your orders and manage your account. Data that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your Data may be transferred (within or outside Hong Kong) to the following parties:

  • where there is a legal obligation to do so, to any relevant government, judicial and regulatory body; and
  • Third Party Service Providers as detailed below

We may also use your Data to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your Data to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any Data which can identify you personally.

Finally, we may use your Data for our internal and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

From time to time superface may employ third party business partners to collect Data on superface’s behalf and to assist superface with its [data hosting, email, debt collection (only if applicable) and customer]

services (“Third Party Service Providers”). In such cases, these Third Party Service Providers will be subject to confidentiality agreements and instructed by superface to comply fully with the superface Privacy Policy.

Direct Marketing opt-in and opt-out provision?

We intend to use your Data in direct marketing and we may not so use your Data unless we have received your consent (which includes an indication of no objection). We would like to use the Data in our records including your name, phone number, email and/or correspondence address to send you marketing materials.

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

Email and direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information offered by superface and our subsidiaries, or products and services offered by our selected business partners.

We do not sell or otherwise pass your Data to third parties for their marketing purposes. Marketing communications you subscribe to will only be sent by The superface co. ltd.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a superfacestudio.com customer care by email at customercare@superfacestudio.com.

  • Security and protection of Your Information

We protect the personal data that you provide to us by reasonable physical, electronic and managerial measures. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times.

To protect your personal data while you do payment on superfacestudio.com, we will encrypt any personal data you transmit to us via our Site using Secure Socket Layer (SSL) — an industry standard for encryption over the Internet.

  • Retention of Data

We will not keep your Data longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used. Data provided by you is retained if the purpose for which the Data was collected still exists, it is so required by law, statute or regulation, or it is in the public interest.

  • Where and how to ask questions or file complaints

If you require further information about our Privacy Policy, please go to the help section of the web site where FAQs are answered. If you require more information please go to the Contact Us section of the web site and send an email to the relevant superface department. If you wish to talk to a superface customer care representative please write to: c/o Data Protection Officer, The superface co. ltd., G.P.O. Box 11121, Central, Hong Kong


INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including superface Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by superface and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.


CONTACT US

Please contact Customer Care team at customercare@superfacestudio.com. We are happy to help!